Shipping policy
At Neo Calm, we take pride in ensuring every order meets our highest quality standards before it’s shipped. Each product goes through a strict quality control process, which may slightly extend processing times — but guarantees you receive only the best.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.
Estimated Delivery Times
We currently ship to multiple regions worldwide. Estimated delivery times are as follows:
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🇨🇦 Canada: 7–11 business days
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🇬🇧 United Kingdom: 7–11 business days
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🇳🇿 New Zealand: 7–14 business days
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🇺🇸 United States: 7–14 business days
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🇦🇺 Australia: 7–14 business days
Please note: Delivery times may vary slightly depending on local postal services, customs processing, and seasonal demand.
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